Returns Policy

At VIBR, we want you to love what you wear.
If something isn’t right, our return process is simple, transparent, and customer-friendly.
Please read the guidelines below before initiating a return.

1. Eligibility for Returns

You can request a return only for eligible products within 7 days of delivery.

A return will be accepted if:

The product is unused
All original price tags and labels are intact
The item is in its original packaging
No signs of damage, wear, deodorant marks, perfume, stains, or washing
A valid unboxing video is provided for claims related to damaged or defective items

❗ Products Not Eligible for Returns:

Innerwear
Swimwear
Athleisure products
Items purchased under “Final Sale” (if any)
Products returned without tags or in used condition

2. Return Window

You may request a return within 7 days from the date the product was delivered.

Returns requested after 7 days will not be accepted.

3. Return Process

Step 1 — Initiate Return

Contact our support team and provide:

Order ID
Product Name
Reason for return
Unboxing video (mandatory for damage claims)

Step 2 — Pick-Up / Drop-Off

We will arrange a pickup through our courier partner (subject to serviceability).
If pickup is unavailable, we may request you to self-ship the item.

Step 3 — Quality Check (QC)

Once the product reaches our facility, it goes through a quality inspection.
Returns failing the QC check will be rejected and sent back to the customer.

Step 4 — Refund / Replacement

If approved, you may choose refund or replacement (only if stock is available).
Refunds are credited to the original payment method.

4. Return Shipping Charges

VIBR bears the return shipping cost for eligible returns.
If a return is rejected due to misuse or violations of conditions, the product will be returned back to you without refund.

5. Important Notes

COD orders are not applicable as COD is currently unavailable at VIBR.
Products damaged due to incorrect washing, mishandling, or wear & tear will not be eligible.
Misuse of the return policy (fake damage claims, repeated returns, etc.) may result in refusal of future returns.
Orders may be canceled if a product is out of stock or fails quality checks before dispatch.